Customer assistance
We’ve compiled some of the most common questions we receive from our customers to better help you.
If you need additional help
If you don’t see a question you have answered here feel free to reach out to us.
If you want to feel mellow, we recommend Sativa. If you want to feel more on the happy side, we recommend Indica. If you want to feel more sleepy, we recommend Hybrid.
We highly recommend starting with smaller pieces as everyone’s body reacts different. If you feel as though you need more intake gradually. We are not responsible for any bad trips.
Yes, Cali.Runnerssss ships worldwide and we are located in New York. We are the number one dispensary in The Big Apple!
We accept Cash App, Venmo and cash (COD). We highly suggest that you wait to receive your quote before sending any money as discounts may apply.
No, we don’t accept Visa or MasterCard online payments.
No, we do not offer refunds. If you are unhappy with a product, please contact our support team.
Our company allows exchanges ONLY if your products don’t work properly. You have a 48hr timeframe to notify us about any issues. After that it will be out of our hands!
Any of our promotional codes can be used on our cart and checkout pages.
Make sure to put the correct information in during checkout (Name, email, address and Instagram username). Once we receive this information you will get a confirmation number with your tracking log in